Monday 6.00 PM
A customer from Egypt contacts Brian at the trading department. The buyer is in the market for a total of 8,000 tons of steel: 5,000 tons of steel pipes and 3,000 tons of construction steel. Destination: Cairo, Egypt. Deadline: within two months.
Tuesday 9 AM
When arriving at the office, Brian finds a mail from suppliers with an attractive referrence price. The price is not only suitable for his client but could also match the requiremnents of other customers. He immediately forwards the information to a group of potentially interested clients.
Wednesday 11 AM
Brian receives a more attractive offer for his client from another mill. He immediately calls the client, who confirms his interest to buy construction steel at a price close to the offer. For the steel pipes, the client prefers not to confirm at this stage yet.
Wednesday 4 PM
Based on the bid from the client, Brain starts negotiations with the mill. At the same time Lulu is communicating with the shipping company and even the bank. At the end of the day, Brian has achieved an agreement with all parties and he can now confirm the order at the price expected by the client.
AFTER-SALE SERVICE

Our customer service department is dedicated to provide our clients with the best possible support. Our agents are here to help you with any request you might have and usually adress the following points:

a.     Professional consulting services regarding our products.
b.     Provide guidance in understanding and familiarizing with product grades, properties and range of application and usage.
c.     Contact point for product quality objections.
d.     Contact point for customer advice and suggestions.

And in perfect condition...

We ensure that your products are delivered in the best possible condition. Whenever necessary, our preferred transport partners receive special instructions for handling the cargo. In many cases we also carry out a full inspection of the products before and/or after shipment.

If you have any service feedback or you are interested in discussing a long-term cooperation with us, please contact customerservice@mahksteel.com